1. Introduction

These Terms & Conditions govern your use of this website and the purchase of products from our luxury fashion house (“we”, “us”, “the Brand”). By accessing the site or placing an order, you agree to these Terms, which comply with Australian Consumer Law (ACL).

2. Use of the Website

You agree to use this website for lawful purposes only. Activities that disrupt security, performance, or the customer experience are prohibited. We reserve the right to restrict access for misuse or breach of these Terms.

3. Product Information & Craftsmanship

We take exceptional care to ensure product descriptions, imagery, and sizing information are accurate. Due to the nature of luxury materials, artisanal craftsmanship, and limited‑edition production, slight variations may occur. These variations are considered part of the product’s character and quality.

4. Pricing & Payment (AUD)

All prices are listed in Australian Dollars (AUD) and include GST where applicable. Prices may change without notice. Payment must be completed at checkout using approved payment methods. Orders are accepted subject to availability.

5. Orders, Pre‑Orders & Made‑to‑Order Pieces

• Pre‑orders and made‑to‑order garments have extended production timelines. Estimated delivery windows are provided at purchase.

• By placing a pre‑order or made‑to‑order request, you acknowledge that production timelines may vary due to craftsmanship requirements.

• We reserve the right to decline orders for limited‑edition or restricted‑release items to protect exclusivity.

6. Shipping & Delivery (Australia & International)

Delivery timeframes are estimates only. Once dispatched, your order may be subject to carrier delays outside our control. You are responsible for providing accurate shipping information. Luxury packaging standards apply to all orders.

7. Returns, Exchanges & Australian Consumer Law

Your rights under Australian Consumer Law (ACL) cannot be excluded. You are entitled to a remedy for faulty goods.

Change‑of‑Mind Returns

• We accept returns for change‑of‑mind purchases in accordance with our Returns Policy.

• Items must be unworn, unwashed, unused, and in original condition with all tags, packaging, and accessories.

Exclusions

For hygiene, customisation, or exclusivity reasons, the following cannot be returned unless faulty:

• Made‑to‑order garments

• Customised or personalised items

• Intimates

• Limited‑edition or archive pieces (where stated)

8. Intellectual Property

All content on this website — including designs, patterns, imagery, branding, logos, and editorial content — is the exclusive property of Pascale Gay and protected under Australian copyright and trademark law. You may not reproduce, distribute, or use any content without written permission.

9. Privacy & Data Use

Your personal information is handled in accordance with our Privacy Policy and Australian privacy legislation. By using the site, you consent to the collection and use of your data for order fulfilment, customer service, and brand experience enhancement.

10. Limitation of Liability

To the extent permitted by Australian law, we are not liable for indirect, incidental, or consequential damages arising from your use of the website or products. Our total liability for any claim relating to a purchase is limited to the amount paid for the product.

11. Changes to Terms

We may update these Terms periodically. Continued use of the website indicates acceptance of any revised Terms. The Terms applicable at the time of purchase are those binding on your order.

12. Contact

For enquiries, please contact our customer care team.